Messages
Every message gets an answer within two working days. If the full answer needs longer, the first reply says when it will come.
- Working days
- Monday to Friday, apart from bank holidays.
Contact
Write to us, and we come to you
There is no shop front to call at. First visits happen in your own home, and everything else begins with a message.
The address
One inbox for every question
property@lananeillestates.life
A few words in the subject line put your message in front of the right person first. These are the ones we sort by:
| First visit | You would like us to come and see the house. The form does the same and gives you a reference straight away. |
|---|---|
| Your sale | Anything about a sale we are already handling for you. Add the address of the home. |
| Complaint | Something went wrong. The complaints procedure says what happens next, and by when. |
| Your data | To see, correct or delete what we hold about you; the privacy notice lists all of it. |
| Another format | A page in plain text or large print; see the accessibility statement. |
Hours
When we answer, and when we come
First visits
A weekday daytime, a weekday evening or a Saturday, at a time agreed with you by email.
- Where
- At the home you are thinking of selling.
Viewings
Someone from the agency is at every viewing, evenings and Saturdays included.
- Afterwards
- Written feedback to the seller after each one.
Quicker than a message
The route for what you need
- Visit
- Ask for a first visit. The request is saved with a reference that you see at once, so nothing depends on an inbox.
- Plan
- A mover’s account keeps your completion-day plan, your own chain ticks and your seller’s pack in one place.
- Papers
- The seller’s pack lists what to gather before a home goes on the market, with the rule behind each item.
- Data
- Account holders delete everything themselves from Settings; anyone else writes with “Your data” in the subject.
Registered office
76 Corporation Avenue, Llanelli
This is the company’s legal address, where post for the company can be sent. It is not an office open to callers, so please do not come without an arrangement: we meet sellers in their own homes.
| Company | LANA NEILL ESTATES LTD |
|---|---|
| Registration | Registered in Wales, company number 17431561 |
| D-U-N-S | D-U-N-S 235119600 |
| Registered office | 76 Corporation Avenue LLANELLI, SA15 3SR United Kingdom |
| Incorporated | Incorporated 1 September 2026 |
| Activity | SIC 68310 — Real estate agencies |
| property@lananeillestates.life |